Questions?
We've got you.
Find answers to common questions about orders, shipping, returns, and more.
RETURNS & EXCHANGES
What is your return policy?
We accept unused product returns within 30 days of shipment.
A small $10 handling fee applies to cover processing.
Final sale items are not eligible for returns.
Do you offer exchanges?
Yes — if the item is unused and in original condition. Please contact us to start an exchange.
Is there a warranty?
Yes — all Happy Nomad products come with a 2-year warranty covering craftsmanship and hardware.
PRODUCT CARE
How do I clean my neoprene products?
Use a mild detergent with cold water.
Hand wash only — never machine wash.
To avoid water stains, fully submerge the bag, gently clean the area, reshape while wet, and lay flat to dry.
What about hardware?
Handle gently and avoid long exposure to water or harsh surfaces.
Can I use a steamer or fabric shaver?
Yes! Light creases can be removed with a steamer. Pilling can be removed using a fabric shaver in gentle circular motions.
